Support

Questions, a problem, or an idea? Email support@behaviortrail.com. A screenshot and a sentence about what you expected helps a lot. Please don't include your child's full name or medical details in email.

If anyone is in danger right now, call 911. For a mental health crisis in the US, call or text 988. BehaviorTrail and this email can't help in an emergency.

Common questions

How do I log something quickly?

Tap Log next to the behavior on the home screen. That's enough: details like what happened right before and after can wait, and they show up under "Finish later." You can also log with Siri ("Log meltdown in BehaviorTrail"), the Home Screen widget, or Control Center.

How do I set up an NFC tag or the Action button?

In the Shortcuts app, create a new automation (for an NFC tag) or a shortcut (for the Action button) and add a BehaviorTrail action, such as "Log Bedtime" or "Log a Behavior." Then pick that shortcut in Settings → Action Button, or scan the tag to finish the automation.

What counts as a night waking?

Count a waking if your child was awake about 5 minutes or longer, needed a caregiver, or got out of bed. A quick stir, like sitting up and lying back down, doesn't count. Using the same rule every night means everyone's numbers mean the same thing, and the rule is printed on the report.

How do I share with another caregiver?

Go to Profile → Caregivers and send an invitation by Messages or mail.
The other caregiver installs BehaviorTrail and opens the invitation link before doing the app's setup.
Your child's records appear on their phone within a minute or so. If they see a Welcome screen instead, wait a minute and reopen the app; don't set up a new child.

You can remove a caregiver or stop sharing at any time. Their phone keeps what it already received.

How do I make a report for an appointment?

Profile → Report for your care team → Make report. Choose the last 4, 8, or 12 weeks, and whether to show your child's first name or initials. It's a PDF you can email, print, or AirDrop. Reports are more useful after a couple of weeks of logging, and logging for at least two weeks before starting a new medication gives a clear "before" to compare with.

How do I export my data?

Profile → Export all data. You get spreadsheet (CSV) files of every entry, which open in Numbers, Excel, or Google Sheets.

How do I erase everything and start over?

Profile → Erase all data. The app offers an export first, then asks you to type "erase" to confirm. It removes all records and settings from your phone and your own records from iCloud. It can't reach copies you already exported or shared, or backups of your phone.

Does BehaviorTrail give medical advice?

No. It's a record-keeping tool. It doesn't diagnose, give medical advice, or recommend treatments or medication doses. Talk with your care team about what your records show.

Who can see my records?

Only you, and anyone you choose to share with. Records stay on your iPhone and in your own iCloud; we can't see them. See the privacy policy.